Dr. Shannon Hait and Dr. Suzie Powell join to proudly provide quality and family veterinary care.

As Thanksgiving approaches we would like to remind everyone about the dangers of the delicious foods we will be serving during our family meals. Please be cautious with items such as sweets, bones, pork products, and any food containing onions and garlic. We want all of our furry friends to stay happy and healthy during this holiday season!

As of January 15th 2022 an update to our No Show Policy will take effect for all new and existing clients.

 

This policy is being put in place to ensure all of our patients are able to receive the highest level of care we can offer. 

We ask that you call 24 hours in advance to cancel your appointment if you know you will be unable to attend. By providing notice of cancellation we can accommodate another patient with your appointment slot. When you do not show to your appointment, that creates an unused appointment time another patient may have benefited from.

New Clients:

  • New Clients will be charged a $50 scheduling fee to be paid over the phone during the scheduling of your appointment with one of our Doctors. This fee will be applied to your account and credited towards your first visit.

  • If a new client fails to show, the pre-paid fee will be non-refundable and you will be required to pre-pay the scheduling fee again if you choose to reschedule your appointment.

Existing Clients:

  • Existing Clients who fail to show will be considered a "No Show" and a fee of $50 will be applied to your account. This fee will need to be paid prior to scheduling your next appointment.

  • If, for any reason, you need to cancel please contact our office 24 hours in advance to avoid a "No Show" fee being added to your account.

  • Existing Clients who fail to show to (2) appointments will be required to prepay a $50 fee prior to scheduling any future appointments. This prepaid fee will be applied to your account and credited towards your scheduled appointment.  If you fail to show to that appointment the $50 scheduling fee will need to be paid again prior to scheduling another appointment. 

  • Any Client failing to show for a scheduled surgery will have a fee of $100 applied to your account. This fee will need to be paid prior to rescheduling your pets surgery.

  • Crosswinds Animal Hospital reserves the right to refuse service and terminate the doctor/client/patient relationship at any time for non-compliance relating to both patient care and failing to show to appointments.

Updated No Show and Cancellation Policy

Directions

Monday - Friday 8:00am - 5:30pm 
No appointments with doctors from 1:00-2:30pm
No Shows will receive a $50 charge on their accounts for missed appointments, $100 charge for missed surgery.
For after hours emergencies please call or go to the Upstate Vet Emergency & Specialty Care 864-233-7650 393 Woods Lake Rd. Greenville SC 29607 or Veterinary Emergency Center 864-626-6125 11 W Point Blvd, Mauldin SC 29662